Refund Policy

Nature of Services

Shine facilitates digital services and electronically delivered content only.
Services available through the platform may include:

• digital subscriptions
• premium content access
• membership access
• digital educational resources
• downloadable digital products
• online workshops/webinars
• approved platform-native digital services

No physical goods are shipped.
No offline/in-person services are offered through the platform.

General Refund Policy

Due to the nature of digital content and instant electronic service access, payments are generally non-refundable once access has been successfully granted or digital service consumption has commenced, except where expressly stated in this policy or required by applicable law.

Eligible Refund Scenarios

Refunds may be considered in the following situations:

Duplicate Payment

If a user is charged more than once for the same transaction due to a payment processing error.
Examples:

• duplicate checkout processing
• repeated debit for same order
• accidental duplicate billing caused by technical failure

Payment Successful but Service Not Delivered

If payment is successfully processed but:

• digital access is not activated
• subscription remains unavailable
• purchased content cannot be accessed due to confirmed platform error

Refund eligibility is subject to verification.

Unauthorized Transaction

If a payment was made without the authorized account holder’s consent.
Such claims may require:

• identity verification
• payment proof
• fraud review
• payment partner investigation

Fraudulent or misleading claims may be rejected.

Technical Failure

If a confirmed technical malfunction on the platform prevents delivery of the purchased digital service.
Examples:

• subscription activation failure
• inaccessible paid content caused by platform-side error
• checkout success without service fulfillment

Non-Refundable Scenarios

Refunds will generally not be provided in the following situations:

• dissatisfaction after digital service consumption
• change of mind after purchase
• failure to review service details before purchase
• unused subscription period after access activation
• failure to cancel recurring subscriptions before renewal
• dissatisfaction based on personal expectations
• user device/browser/internet compatibility issues not caused by platform malfunction
• temporary interruptions caused by third-party internet/service providers
• account restriction due to policy violation
• creator/account removal due to compliance enforcement
• services consumed in violation of platform policies

Subscription Refund Rules

For recurring subscription services:

• subscriptions may auto-renew where clearly disclosed
• users are responsible for cancelling before the next billing cycle
• once a renewal charge is successfully processed, refunds are generally not issued unless required by law or due to technical/payment error

Partial refunds for unused subscription periods are generally not provided.

Chargebacks & Payment Disputes

Users are encouraged to contact Shine support before initiating a chargeback.
If an invalid or abusive chargeback is initiated after successful service delivery:

• the related account may be reviewed
• platform access may be temporarily restricted
• evidence may be submitted to payment processors

Legitimate disputes will be handled fairly.

Refund Request Process

To request a refund, users must contact: support@shineapp.online
Include:

• registered email address
• transaction/order reference
• payment date
• payment amount
• description of issue
• relevant screenshots (if applicable)

Refund Review Timeline

Refund requests are typically reviewed within 3–7 business days, subject to verification complexity.
Additional information may be requested where necessary.

Approved Refund Processing Time

If approved:

• refunds are processed to the original payment method
• bank/payment processor timelines may vary
• typical settlement may take 5–10 business days

Processing times may depend on payment partner policies.

Fraud Prevention

To protect platform integrity and payment ecosystem compliance, Shine reserves the right to:

• investigate suspicious refund requests
• reject fraudulent claims
• request identity verification
• limit abusive refund activity
• suspend accounts involved in misuse

Compliance Note

Shine supports only approved digital services delivered electronically.
The platform does not facilitate:

• offline services
• in-person meetings
• companionship services
• escort-related arrangements
• dating services
• adult or explicit services
• prohibited or unlawful transactions

Contact

Refund support:
support@shineapp.online
Compliance / grievance:
grievance@shineapp.online