Delivery / Fulfilment Policy

Nature of Delivery

Shine is a digital creator monetization platform that facilitates electronically delivered digital services only.
Services available through the Platform may include:

• subscription access
• membership activation
• premium digital content access
• downloadable digital resources
• educational digital content
• webinars/workshops
• creator community access
• other approved platform-native digital services

Shine does not deliver physical products unless explicitly stated.
No shipping or courier delivery applies to standard platform services.

Delivery Method

All eligible services are delivered electronically through the Shine Platform.
Delivery may occur through:

• account access activation
• subscription enablement
• membership activation
• digital content unlocking
• downloadable resource access
• creator-approved digital access within platform systems
• confirmation email or account notification (where applicable)

Delivery Timelines

Instant / Automated Delivery

Most digital services are activated automatically immediately after successful payment confirmation.
Examples:

• subscription activation
• premium content unlock
• membership access
• downloadable digital resource availability

Delayed Digital Activation

In some cases, activation may require additional verification or system processing.
Estimated activation window:
Within 24 hours of successful payment, unless otherwise stated.

Verification-Dependent Services

Where compliance verification is required (for example, creator onboarding or account verification), activation timelines may vary depending on document review and compliance approval.

Payment Confirmation Requirement

Delivery begins only after successful payment authorization and confirmation from the payment processor.
If payment remains:

• pending
• failed
• reversed
• disputed
• declined

delivery may not occur.

Delivery Failure / Access Issues

If a user completes payment but does not receive access within the expected timeframe, they should contact:
support@shineapp.online
Include:

• registered email
• transaction/order reference
• payment date
• issue description
• screenshots (if applicable)

We will review and attempt resolution within a reasonable timeframe.

Service Availability Dependencies

Delivery may depend on:

• successful payment confirmation
• account authentication
• compliance checks
• platform uptime
• internet connectivity
• user device/browser compatibility
• creator content availability (where applicable)

Temporary delays may occur due to maintenance, technical incidents, or force majeure events.

Downloadable Digital Content

For eligible downloadable content:

• access is typically provided immediately after payment
• download links or account access may be used
• users are responsible for maintaining compatible devices/software

Re-download availability may depend on platform rules.

Subscription & Membership Delivery

For subscription-based offerings:

• access begins after successful payment processing
• recurring renewal access continues while subscription remains active
• cancellation affects future billing, not already activated billing periods

No Physical Shipping

Unless expressly stated otherwise:

• no shipping charges apply
• no courier dispatch applies
• no warehouse fulfilment applies
• no delivery tracking numbers apply

Shine’s services are digital-only.

Restricted Services

Shine supports only approved digital services.
The Platform does not facilitate:

• offline or in-person services
• escort or companionship arrangements
• dating services
• adult or explicit services
• prohibited commercial transactions
• unlawful activities

DeliveryDisputes

If access cannot be delivered due to a confirmed platform-side failure, users may be eligible for remediation or refund review under the Refund Policy.
Refund eligibility remains subject to verification.

Platform Rights

Shine reserves the right to delay, restrict, or refuse delivery where required for:

• fraud prevention
• payment verification
• compliance review
• identity verification
• prohibited activity detection
• legal/regulatory obligations

Contact

Delivery support:
support@shineapp.online
Compliance / grievance:
grievance@shineapp.online