Cancellation Policy

Nature of Services

Shine provides digital services only.
Services may include:

• digital subscriptions
• membership access
• premium digital content
• downloadable digital resources
• webinars/workshops
• educational digital offerings
• approved platform-native digital services

No physical goods are shipped.
No offline or in-person services are facilitated through Shine.

Order Cancellation

Because many digital services are activated immediately after successful payment, cancellation of one-time purchases may not be possible once:

• digital access has been granted
• content delivery has commenced
• membership activation is completed
• downloadable access has been provided
• digital service consumption has started

Users are encouraged to review purchase details before completing payment.

Subscription Cancellation

For recurring subscription services:
Users may cancel active subscriptions before the next billing cycle to prevent future renewal charges.
Upon cancellation:

• access remains active until the current billing cycle ends
• future automatic renewals will stop
• no additional recurring charges will be applied after cancellation

Cancellation does not retroactively reverse already processed subscription charges.

How to Cancel a Subscription

Users may cancel by:

Account Dashboard

Through their Shine account subscription settings.

OR

Support Request

By contacting: support@shineapp.online
Include:

• registered email address
• subscription reference/order ID
• cancellation request details

Cancellation Deadlines

To avoid the next recurring charge, cancellation requests should be completed before the renewal billing date.
If cancellation is requested after a renewal charge has already been processed, that billing cycle will generally remain active and refundable only in accordance with the Refund Policy.

Creator/Platform Account Cancellation

Shine may allow creator or user account closure requests, subject to:

• identity verification
• settlement reconciliation (if applicable)
• unresolved disputes
• compliance review
• fraud prevention checks
• legal retention requirements

Account closure does not automatically remove obligations relating to completed transactions.

Platform-Initiated Cancellation / Suspension

Shine reserves the right to suspend, restrict, or cancel accounts or access where necessary due to:

• policy violations
• prohibited business activity
• fraud concerns
• payment abuse
• regulatory compliance requirements
• chargeback misuse
• identity verification failure
• legal obligations

Refund eligibility, if any, will be determined under the Refund Policy.

Failed or Incomplete Transactions

If payment fails or a transaction remains incomplete:

• the requested service may not activate
• no cancellation action may be required
• users should verify transaction status before retrying paymenture

For duplicate or accidental multiple charges, users should contact support.

No Cancellation for Prohibited Activity

Accounts or transactions associated with prohibited conduct may be cancelled or terminated immediately.
Prohibited activity includes:

• adult or explicit content
• escort or companionship services
• dating arrangements
• offline service arrangements
• unlawful activity
• fraudulent transactions
• payment abuse
• platform circumvention

Relationship With Refund Policy

Cancellation and refunds are separate processes.
Cancellation prevents future service continuation where applicable.
Refund eligibility is governed solely by the Refund Policy.
Cancellation does not automatically create refund entitlement.

Contact

Cancellation support:
support@shineapp.online
Compliance / grievance:
grievance@shineapp.online

Compliance Note

Shine facilitates approved digital services only.
The Platform does not support:

• offline/in-person services
• companionship services
• escort-related activity
• dating arrangements
• adult services
• prohibited commercial activity