Subscription Billing Policy

Scope of Subscription Services

Subscription-based offerings on Shine may include:

• recurring memberships
• premium digital content subscriptions
• community access subscriptions
• educational digital access programs
• creator subscription offerings
• approved platform-native recurring digital services

All subscription services are delivered electronically.
No physical delivery is involved unless expressly stated.

Subscription Authorization

By subscribing, users expressly authorize Shine and its payment processing partners to charge the selected payment method according to the disclosed subscription plan.
This may include:

• monthly billing
• quarterly billing
• half-yearly billing
• annual billing
• other clearly disclosed recurring billing intervals

Users are responsible for reviewing billing details before subscribing.

Billing Frequency

Subscription billing frequency depends on the selected plan.
Examples:

• monthly recurring
• quarterly recurring
• half yearly recurring
• annual recurring

The applicable billing cycle will be clearly shown during checkout or plan selection.

Automatic Renewal

Unless otherwise stated, eligible subscriptions may automatically renew at the end of each billing cycle.
Upon renewal:

• the registered payment method may be charged automatically
• access may continue without interruption
• renewal occurs until cancellation or termination

Users are responsible for monitoring active subscriptions.

Pricing & Taxes

Subscription pricing will be displayed before purchase.
Users acknowledge:

• subscription fees may vary by plan
• applicable taxes may be added where required
• pricing changes apply prospectively, not retroactively

Where pricing changes affect active subscriptions, reasonable notice may be provided where required.

Failed Payments

If a subscription renewal payment fails due to:

• insufficient balance
• payment method expiration
• authorization failure
• bank decline
• processor rejection
• technical payment issue

Shine may:

• retry billing where permitted
• suspend access temporarily
• restrict subscription benefits
• cancel recurring access after repeated failure

Access continuity is not guaranteed after failed payment.

Subscription Cancellation

Users may cancel recurring subscriptions before the next billing cycle to prevent future charges.
Cancellation may be completed via:
Account Dashboard
Subscription management settings.

OR

Support Request
Email: support@shineapp.online
Include:

• registered email
• subscription/order reference
• cancellation request details

Cancellation stops future billing but does not automatically refund completed billing periods.

Refunds

Subscription refunds are governed by the Refund Policy.
Generally:

• completed billing cycles are non-refundable after access activation
• partial unused periods are typically not refundable
• duplicate billing or verified technical errors may qualify for review

Account Suspension / Termination Impact

If an account is suspended, restricted, or terminated due to:

• policy violations
• fraud concerns
• prohibited activity
• chargeback abuse
• compliance enforcement

subscription access may be revoked.
Refund eligibility, if any, remains subject to applicable policies.

Subscription Plan Changes

Where supported, users may modify subscription plans.
Changes may include:

• upgrade
• downgrade
• billing cycle modification

Timing and billing treatment may vary depending on implementation.

Payment Processor Dependency

Recurring billing is processed through authorized payment service providers.
Shine does not store sensitive card authentication credentials such as:

• CVV
• UPI PIN
• full payment authentication secrets

Payment processing remains subject to banking and processor rules.

Billing Disputes

Users should contact Shine before initiating payment disputes or chargebacks.
For billing issues, contact: support@shineapp.online
Improper disputes after successful service delivery may result in:

• account review
• access restriction
• evidence submission to payment processors

Legitimate billing disputes will be handled fairly.

Compliance Restrictions

Shine facilitates approved digital subscription services only.
Subscriptions may not be used for prohibited activities including:

• adult content
• companionship arrangements
• escort services
• dating services
• offline/in-person services
• unlawful commercial activity
• payment circumvention

Contact

Subscription billing support:
support@shineapp.online

Compliance / grievance:
grievance@shineapp.online