Privacy Policy

Company Information

Legal Entity: Sovra Technology Pvt Ltd
Registered Office:


CIN: : U62099WB2026PTC287654
Support Email: support@shineapp.online
Grievance Officer: Samiran Jana
Grievance Email: grievance@shineapp.online
Website: www.shineapp.online

Scope of This Policy

This Privacy Policy applies to:

• visitors to the Platform
• registered users
• subscribers/customers
• creator applicants
• verified creators
• business partners interacting with the Platform

This policy applies only to digital services offered through Shine.

About Shine

Shine is a digital creator monetization platform that enables verified creators to offer approved digital content, subscriptions, memberships, educational resources, and platform-compliant digital services.
Shine does not permit:

• offline/in-person services
• companionship services
• dating arrangements
• escort-related services
• adult or explicit content
• illegal or restricted services

Information We Collect

We may collect the following categories of information:

Account Information

• full name
• email address
• mobile number
• account credentials
• profile details

Creator Verification Information

For compliance and payout verification:

• PAN
• Aadhaar or other government-issued identification (where legally required)
• bank account details
• GST/business details (if applicable)
• business verification documents
• creator onboarding declarations

Transaction Information

• payment transaction references
• subscription records
• billing details
• order history
• refund records
• payment status

Important:
Shine does not store full card details, CVV, UPI PINs, or sensitive payment authentication credentials. Payments are processed via regulated payment partners.

Usage Information

• IP address
• browser/device information
• operating system
• access timestamps
• clickstream data
• platform interaction logs

Customer Support Information

If you contact us:

• communication records
• complaint details
• dispute correspondence
• support request information

Cookies & Similar Technologies

We may use cookies and similar technologies for:

• authentication
• session management
• fraud prevention
• analytics
• performance optimization
• user preference retention

Users may manage cookie preferences through browser settings where applicable.

Legal Basis for Processing (India DPDP Compliance)

We process personal data based on lawful grounds including:

• user consent
• performance of contractual obligations
• compliance with legal obligations
• fraud prevention and platform security
• grievance handling
• payment reconciliation
• legitimate operational requirements permitted under applicable law

Where consent is required, users may withdraw consent subject to applicable legal or contractual limitations.

How We Use Information Use Information

We use personal data to:

• create and manage accounts
• verify creators
• process transactions
• activate subscriptions
• deliver digital services
• detect fraud or abuse
• investigate suspicious activity
• process refunds/disputes
• comply with KYC/payment requirements
• improve platform performance
• communicate service updates
• respond to support requests
• enforce platform policies
• comply with applicable legal obligations

Sharing of Information

We may share information only when necessary with:

Payment Service Providers

For payment processing, reconciliation, refunds, fraud checks.

Banking / Financial Partners

Where required for settlements or regulatory compliance.

Identity Verification Providers

For creator verification and compliance review.

Technology Service Providers

Cloud hosting, analytics, communications, security infrastructure.

Legal / Regulatory Authorities

When required by law, lawful request, dispute investigation, fraud prevention, or regulatory compliance.

We do not sell personal data to third parties.

Data Retention

We retain personal data only as long as necessary for:

• service delivery
• compliance obligations
• tax/accounting requirements
• dispute resolution
• fraud prevention
• contractual enforcement

Retention duration may vary depending on applicable law and operational requirements.
When retention is no longer required, data is securely deleted or anonymized where feasible.

User Rights (India DPDP Act)

Subject to applicable law, users may request:

• access to their personal data
• correction of inaccurate data
• updating incomplete information
• deletion of personal data where legally permissible
• withdrawal of consent (where processing relies on consent)
• grievance redressal

Requests may be submitted to:
privacy@shineapp.online
We may require identity verification before processing requests.
Certain requests may be restricted where legal retention or compliance obligations apply.

Data Security

We implement reasonable technical and organizational safeguards, including:

• secure access controls
• encrypted transmission where applicable
• monitoring for suspicious activity
• fraud prevention systems
• payment processor security integration
• internal access limitation

However, no internet-based system can guarantee absolute security.

Cross-Border Processing

Some service providers may process data outside India.
Where cross-border processing occurs, we implement commercially reasonable safeguards consistent with applicable law.

Children's Privacy

Shine is not intended for users below 18 years of age.
We do not knowingly collect personal data from minors.
If such data is identified, we may remove it promptly.

Communications

We may send:

• transaction confirmations
• payment updates
• service notices
• compliance notifications
• support responses
• important legal/policy updates

Promotional communications may be opted out where applicable.

Fraud Prevention & Compliance Monitoring

To maintain platform safety and payment ecosystem compliance, Shine may monitor accounts, transactions, and creator activity for:

• fraud
• suspicious payment behavior
• policy violations
• prohibited business activity
• chargeback abuse
• identity misuse

Accounts may be reviewed, restricted, or suspended where necessary.

Data Deletion Process

Users may request deletion by emailing:
privacy@shineapp.online
Requests should include:

• registered email/mobile number
• account identification details
• deletion request description

We aim to review eligible requests within a reasonable timeframe.
Some information may be retained where required for:

• payment disputes
• fraud investigations
• tax/legal compliance
• contractual enforcement

Grievance Redressal

For privacy complaints or data concerns:
Grievance Officer
Name: Samiran Jana
Email: grievance@shineapp.online
Response Timeline: We aim to acknowledge complaints within a reasonable period in accordance with applicable law.

Third-Party Links

The Platform may contain third-party links.
We are not responsible for third-party privacy practices.
Users should review external privacy policies independently.

Policy Updates

We may update this Privacy Policy periodically.
Material updates may be communicated through the Platform or email where appropriate.
Continued use after updates constitutes acceptance of the revised policy.

Contact

Privacy-related queries:
privacy@shineapp.online

General support:
support@shineapp.online