Frequently asked questions

Shine facilitates digital-only services and electronically delivered creator offerings, including:

• subscription memberships
• premium digital content access
• educational digital resources
• webinars/workshops
• downloadable digital products
• creator community access
• approved platform-native digital services

No physical goods are sold unless expressly stated.

No.

Shine does not permit:

• offline meetings
• in-person appointments
• physical bookings
• face-to-face paid arrangements
• location-based personal services

All approved services must be delivered digitally through online channels.

No.

Shine strictly prohibits:

• adult content
• explicit content
• escort-related services
• companionship monetization
• dating-related paid services
• sexual solicitation
• prohibited adult commercial activity

Violations may result in suspension or termination.

Creators must complete verification before monetization access is granted.
Verification may include:

• identity verification
• PAN verification
• Aadhaar or lawful ID verification (where applicable)
• bank verification
• compliance screening
• prohibited category review
• fraud risk review

Verification is subject to approval.

Digital services are delivered electronically through the Shine platform.
Delivery methods may include:

• subscription activation
• membership enablement
• digital content unlocking
• downloadable access
• account-based access activation
• platform-native digital delivery

Most services are activated automatically after successful payment confirmation.

No.

Shine primarily facilitates digital services only.
No shipping, courier fulfilment, or physical dispatch applies to standard platform offerings.

Payments are processed through authorized payment infrastructure and approved payment service providers.
Sensitive payment authentication credentials such as CVV, card PINs, or UPI PINs are not stored by Shine.

Yes.

Certain creator offerings may operate on recurring subscription billing.
Subscription terms, cancellation, renewal, and refund conditions are disclosed in platform policies.

Users may cancel before the next billing cycle through:
account subscription settings
or
support request via support@shineapp.online

Cancellation prevents future billing but does not automatically refund completed billing periods.

Due to the digital nature of services, payments are generally non-refundable once access has been granted or digital service consumption has commenced.
Exceptions may include:

• duplicate payment
• verified technical delivery failure
• unauthorized transactions
• payment processing errors

Refunds are subject to review.

No.

Monetization access is restricted to creators who complete applicable onboarding and verification requirements.

No.

Creators may not:

• bypass platform payment systems
• solicit direct off-platform payments
• circumvent compliance controls
• redirect transactions outside approved infrastructure

Yes.

Shine may conduct ongoing monitoring for:

• fraud prevention
• prohibited activity detection
• payment abuse
• suspicious transactions
• policy violations
• compliance risk

Eligible creators may receive payouts after:

• successful verification
• payment settlement clearance
• fraud review
• dispute risk assessment
• reconciliation checks
• compliance review

Settlement timing may vary depending on payment and risk controls.

No.

Shine prohibits:

• adult services
• companionship services
• escort arrangements
• dating monetization
• illegal commercial activity
• payment abuse
• fraudulent transactions
• prohibited regulated activity

Shine operates as a digital creator monetization platform enabling approved creator transactions within a controlled and policy-governed platform environment.
Creator monetization remains subject to platform verification, moderation, and compliance enforcement.

Sovra Technology Pvt Ltd
Registered business details are available on the Platform.

Support: support@shineapp.online
Grievance / compliance: grievance@shineapp.online